Return Policy

RETURN/EXCHANGE POLICY:

We are committed to your complete satisfaction. If any item you receive from us is damaged, defective, or otherwise does not meet your expectations, simply return it to us. At your request, we will either replace the item with an item of equal value or credit your account. There are NO refunds. Processing your return usually takes 1-2 business days (upon receipt of product). Please see details below.

RETURN AUTHORIZATION:

All returns/exchanges must be authorized. Please call a customer service representative first to request a Return Merchandise Authorization (RMA) number. Return of merchandise must take place within 5 days after you receive authorization. You WILL NOT receive credit without a copy of the invoice (and customer receipt if applicable), a Return Merchandise Authorization number, or if the merchandise has not been properly repackaged. NOTE: Return authorization does not guarantee that returns will be accepted. Returns will be accepted only if they comply with the policy stated herein and the item is confirmed to be defective. Otherwise, COD will be declined.

REFUSED SHIPMENTS / NON-DEFECTIVE MERCHANDISE RETURNS:

Should you refuse to take delivery of any non-defective merchandise you will be responsible for ALL shipping charges incurred, plus a 15% restocking fee. Merchandise must be in its original packaging as shipped by Xanatos Automotive. Any such returned merchandise must be in perfect resalable condition and housed in its original container. Items must not have been installed or used as samples, and all parts must be present. All discontinued items are not returnable.

ITEMS DAMAGED DURING SHIPMENT:

If you receive merchandise damaged during shipping, please contact our customer service department within 5 days after delivery, and your claim will be processed immediately. NOTE: All procedures established by UPS, FedEx, DHL, U.S. Parcel Post and other carriers must be followed, or else they have a legal right to deny damage claims. Damaged merchandise claim procedures vary with UPS, FedEx, DHL, U.S. Parcel Post and other carriers. Customers are required to sign for all packages upon delivery by the carrier. Before signing, inspect ALL cartons. Be sure you receive the correct number of cartons that you are signing for and inspect each box for signs of damage such as crushed, torn, open or unsealed tape, etc. If you find outward damage, sign the receipt with the words 밇xception ?Damage.?You may write this in the margin if no other space is available.

DEFECTIVE MERCHANDISE RETURNS:

BLACK HORSE OFF ROAD: Unless otherwise specified by the manufacturer, all Black Horse Off Road parts are guaranteed to be free of manufacturing defects only. Black powder coated items are guaranteed for 3 years from the date of purchase; stainless steel items come with a limited lifetime warranty. Xanatos will not accept any unwrapped items. All applications are clearly labeled on the box. Please make sure that the make, model and years indicated on the box are correct for your application BEFORE opening the package. When installing, please follow the included installation instructions and be sure to secure the mounting brackets before installing any items. Damages resulting from misuse, abuse or improper installation will NOT be refunded. Xanatos reserves the right to make a final decision concerning defective merchandise. A copy of the customer’s purchase receipt and/or installation receipt must be included with the return.

CITY AUTOMOTIVE: Unless otherwise specified by the manufacturer, all City Automotive parts are guaranteed to be free of manufacturing defects for 15 days from the date of purchase. Damages resulting from misuse, abuse or improper installation will NOT be refunded. Xanatos reserves the right to make a final decision concerning defective merchandise. A copy of the customer’s purchase receipt and/or installation receipt must be included with the return.

KASEI LIGHT: Unless otherwise specified by the manufacturer, all Kasei parts are guaranteed to be free of manufacturing defects for 90 days from the date of purchase. Damages resulting from misuse, abuse or improper installation will NOT be refunded. Xanatos reserves the right to make a final decision concerning defective merchandise. A copy of the customer’s purchase receipt and/or installation receipt must be included with the return.

SPARK: Unless otherwise specified by the manufacturer, all Spark parts are guaranteed to be free of manufacturing defects for 90 days from the date of purchase. Damages resulting from misuse, abuse or improper installation will NOT be refunded. Xanatos reserves the right to make a final decision concerning defective merchandise. A copy of the customer’s purchase receipt and/or installation receipt must be included with the return.

ZUNDEN: Unless otherwise specified by the manufacturer, all Zunden parts are guaranteed to be free of manufacturing defects for 1 year from the date of purchase. Damages resulting from misuse, abuse or improper installation will NOT be refunded. Xanatos reserves the right to make a final decision concerning defective merchandise. A copy of the customer’s purchase receipt and/or installation receipt must be included with the return.

ARMOUR OFF ROAD: Unless otherwise specified by the manufacturer, all Armour Off Road parts are guaranteed to be free of manufacturing defects for 90 days from the date of purchase. Damages resulting from misuse, abuse or improper installation will NOT be refunded. Xanatos reserves the right to make a final decision concerning defective merchandise. A copy of the customer’s purchase receipt and/or installation receipt must be included with the return.

** ALL PRICE SUBJECT TO CHANGE. Xanatos reserves the right to change prices at any time. We try to bring you the most competitive prices in the market, so please confirm prices with a sales representative before placing your order.

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Black Horse Off Road

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For help, please contact
1-866-XANATOS.
saleshelp@xanatosautomotive.com

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